What happens if my package is lost during transit?

We offer a 100% free reshipment guarantee if your package is confirmed lost or seized by customs during the delivery process. If your tracking number shows no movement for more than 10 business days, or if you receive a seizure notice from customs, simply contact our support team with your order number. We will verify the status and immediately place a new order into our production queue at zero cost to you. We understand that international shipping can be unpredictable, and we take on all the risk so that you do not have to. Our goal is to ensure that every customer receives the high-quality product they paid for, regardless of any logistical hurdles. Please note that we do not offer refunds for lost packages, only free remakes and reshipments. This policy ensures that we can maintain our high standards of service while protecting both the customer and the business.